Frequently Asked Questions

Is Parthenis Palace Hotel open year round?
Parthenis Palace is open from the beginning of April until the end of October.

Is Parthenis Palace situated near the nightlife district of Malia?
Parthenis Palace is about a 10-15 minutes’ walk away from Malia’s nightlife & entertainment district.

Is the hotel situated in a quiet or a loud environment?
The hotel is situated in a quiet environment and has no problems with noise at night.

What languages does the hotel staff speak?
The hotel staff is Greek and English speaking.

What time is check in / out?
Check in is at 15.00 hours and check-out is at 11.30am. A late check-out can be arranged at a small charge on request upon availability.

Which currencies do you accept?
We accept all currencies and all major credit cards. We gladly accept your foreign currency exchange at official bank rates.

Does the hotel provide parking space?
Yes, the hotel has a private parking space.

Does it have a graden?
We do have a lovely garden with grass for the kids to play on.

Are pets allowed?
Sorry, but pets are not welcome on the hotel premises. Personally we have nothing against them, but not all guests are charmed by pets.

Is the hotel accessible for guests with a kinetic disability?
Unfortunately the hotel has some steps and is therefore not disability-friendly/ wheelchair accessible.

In case of emergency, can I consult an English speaking doctor?
Yes, there are excellent English / German speaking doctors. Malia counts several private medical centres on a 24/7 base, as well as qualified dentists and pharmacies.

How big is Malia and its population?
The municipality of Malia consists of the coastal villages Malia and Stalis plus their mountain counterparts Krassi and Mohos and has a population of around 6,000. It covers a surface area of about 6,700ha.

Is there a bus stop / taxi stand nearby?
Yes, a bus stop is nearby (5 minutes’ walk) and a taxi can be called at anytime.

Is tap water safe to drink?
Yes, tap water is safe to drink, but bottled water is generally preferred.

What power supply do you have?
Power supply in Greece / Crete is 220V. Sockets accept two-round pin plugs. Adaptors are readily available at any supermarket, or just ask our staff to help you out. Power cuts happen occasionally, especially in summertime, due to strained generating capacity.

What time zone does Crete have?
Crete, like the rest of Greece, is 2 hours ahead of Greenwich time (GMT +2) and adjusts to summertime at 4am on the last Sunday in March until 4am on the last Sunday in October.

What are the shop opening hours?
Shop opening hours vary, but are usually from 9am – 2pm and 5 – 10pm daily in summertime.
Banks and post office are open Mon – Fri from 08.00 – 14.00 hours.

How frequent are the local bus services?
Bus services are operated by the KTEL cooperative and buses are fast, frequent and comfortable. They leave in both directions from Malia’s main road about every 20 minutes, to Heraklio in the west and to Agios Nikolaos in the east.

Do you have places of interest in the area?
There are plenty of highlights and places of interest to visit in the area. Have a look at our sections Malia Info.

What climate do you have?
Crete has a Mediterranean climate with warm, dry summers and mild, wet winters.

How far is it to Heraklio?
Heraklio, Crete’s capital, is 35km west of Malia (by bus 40min, by car 30min.)

Can I have access to the Internet?
Yes, the hotel provides (central) Internet access.

Can I rent a car?
Car rentals are readily available, or just ask our hotel staff to assist you.

How far is the hotel to the city centre and to the beach?
Parthenis Palace is within easy reach from the village of Malia (about 10-15 minutes by foot). Shops and taverns are just one minute away, while the beach is a 5 minutes’ stroll. (see location)

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